If you're not 100% satisfied with the items you received, please Contact Us within 7 days of receiving them to initiate the return process.
Purchased but not shipped (Cancelation):
Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.
Shipped and returned:
For loss and return due to other reasons such as security checks, lost transportation, sending to the wrong address, etc., we provide a full refund unconditionally.
For products returned by customers due to insufficient address, incorrect address, undeliverable address, unable to contact the customer, etc., the product is returned. If the customer needs a refund, they will be charged a 5% process fee and shipping costs.
Has been delivered (Unused):
- Within 30 days of receipt of your order, you may return the unused product(s).
- To be eligible for a return, the product must be unused, free from dirt, dust, or fragrances, and in the same packaging and condition you received.
- Customers are responsible for return shipping costs.
- And you may be charged up to 20% restocking fee. (this is withheld from refund)
- Please Contact Us on our site, indicating the item(s) you would like to return and the reason; attach photo(s) for quality problems.
- After receiving the return address and instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, and we can expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.